Privacy and cookie policy

Data controller

DIGICLEVR, SAS à associé unique, 4 allée Georges Pompidou, 94300 Vincennes, France, RCS Créteil 843 950 569.

Personal data contact: Ludovic Pilet Rocher, President, reachable at [email protected].

Contact: [email protected]

Data collected

Contact form: name, email address, company (optional), subject (optional) and message.

Live chat: the messages and contact details you choose to share in the chat window.

Audience measurement: the website uses Matomo, hosted on the publisher's infrastructure (DigitalOcean, Frankfurt), for strictly statistical and anonymous audience measurement.

Advertising trackers: none.

Purposes and legal basis

Data is used only to handle and answer your request.

Legal basis: pre-contractual steps taken at your request (Article 6(1)(b) GDPR) for quote or project requests; the publisher's legitimate interest in answering other requests (Article 6(1)(f) GDPR). Mandatory fields are limited to what is strictly necessary.

Recipients and processors

Requests are received in a customer messaging tool (Chatwoot) operated by the publisher on its own infrastructure.

Technical processors: DigitalOcean, LLC (hosting, Frankfurt data centre, Germany) and Cloudflare, Inc. (delivery and protection). As these providers are established in the United States, any transfers are governed by the EU–U.S. Data Privacy Framework, under which they are certified, and, failing that, by the European Commission's standard contractual clauses. The website's data is hosted in the European Union (Frankfurt).

Data is never sold or transferred to third parties.

Retention period

Contact requests are kept for 3 years from the last exchange.

Technical connection data is kept for 12 months and then deleted.

Your rights

You have the right to access, rectify, erase, restrict, object to and port your data. To exercise these rights, write to [email protected].

You may lodge a complaint with the French data protection authority, CNIL (www.cnil.fr).

Cookies and trackers

Audience measurement: Matomo is configured according to the CNIL conditions for consent exemption: anonymised IP addresses, no data shared with third parties or combined with other processing, purpose limited to measuring the website's audience, trackers limited to 13 months and data kept for no more than 25 months. You can object using the button at the bottom of this page.

Advertising trackers: none.

The chat window (Chatwoot) stores a technical identifier in your browser so your conversation can be resumed. This tracker is necessary for the service you request. Retention period: 12 months.